ITIL project implementation can also be lean

If there has been a topic over the last ten years that has controlled the strategic direction and operational policies in IT management for a company, and which virtually no IT manager has managed to avoid, then it was ITIL. Unlike hardly any other previous methodology, this set of rules had a huge impact on IT services in which previously functional organisational principles were replaced by process of thinking. Initially, it was important that IT services ultimately be at the service of business processes because, today, typical process orientation at business level can hardly be combined with a function-oriented IT service management (ITSM). mikado assists clients in the implementation and further development of the IT service management. Our ITIL certified staff know both the daily needs of IT operations and the business perspective. They not only help you to design processes on paper, but also to implement them efficiently in practice, and to establish a service-oriented mind set among IT staff.

OUR METHOD

The process design and optimisation of IT not only require very strong ITIL skills to ensure that your IT services are working perfectly and efficiently. But also, from the customer's point of view at least, that these projects are completed with as little effort and as cost-effectively as possible. For this purpose, we have developed our miLEAN framework.

YOUR BENEFITS

You will receive an exact process design that precisely reflects your individual requirements. The effects: Your IT services will achieve a higher precision and are more economical; at the same time, your business is well supported. And necessary process modifications in future due to organisational changes can be implemented flexibly without much effort.

START INTELLIGENTLY

In a preliminary conceptual framework discussion, the organisational requirements and conditions of your information security are dealt with. This will help ascertain what you expect from an ambitious business partner: A very targeted and efficient approach with fast results.